Would anyone from the Placekey team be able to help? is anyone else seeing this type of error with an

Questions & Help
1

would anyone from the Placekey team be able to help? is anyone else seeing this type of error with any frequency? happy to provide more details

2

@Pranav_Thaenraj_SafeGraph Can you create a ticket for @John_Votta_SafeGraph?

3

@Ryan_Anderson_Food_Genius apologies for the delay here.

We’ve identified an issue in the Placekey API which is causing the system to timeout on some invalid addresses. We’ve been experiencing higher loads than average over the past week and believe this is a contributing factor. We are currently working on resolving by attempting to scale our resources along with a couple of other potential fixes - we will provide an update once we have a fix, hopefully within a day or two.

4

thank you John, appreciate the update