Error fetching issue

Questions & Help
1

Hi,

I have faced the below error while I was downloading the data. Any suggestions?

There was an error fetching your downloads. If the error persists after refreshing, please send us a message.

2

Hi @Negin_Zarbakhsh_UCD! Thanks for flagging this issue. I’ve notified our team and will let you know when it’s resolved. Will circle back soon on this!

1 Like
3

Hey @Negin_Zarbakhsh_UCD - can you try again? Should be fixed now.

4

Thanks, it has been just solved. Also, I am using the Academic plan for downloading the data, I can download both monthly Pattern data and core places free, while the Geometry dataset required access. Is this dataset outside the plan?

5

Let me know which Geometry files you need, and I can drop them into your account. They’re still free for academics.

6

Thanks! I am working on the below locations:
1 NY, US,
2 E Los Angeles,
3 CA, US, Chicago,
4 IL, US, Los Angeles,
5 CA, US, Houston,
6 TX, US, Phoenix,
7 AZ, US, Philadelphia, PA, US,
8 San Antonio,TX, US,
9 San Diego,CA, US,
10 San Jose,CA, US
11 Dallas,TX, US

7

Any specific brand/category?

8

Convenience Stores, Limited-Service Restaurants, Supermarkets, and Other Grocery (except Convenience) Stores.

10

Hey @Negin_Zarbakhsh_UCD - just started the download to your account. Let me know if you have any issues!

11

Great!
Thank you so much for your always support!

12

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