I’m trying to reset my password but every time I try I get a 404 error. Can anyone help?

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#1

Hi technical question/help.

I’m trying to reset my password but every time I try I get a 404 error? I’ve tried two different browsers (Firefox and Edge) on my Windows 10 Desktop. I log in -> Account -> Reset Password -> Asks me to log-in again -> 404 error (although I was able to successfully re-log back in as it were).

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#2

Hey @system ! Happy to help on this! ~Having a hard time locating your account on Shop. What’s your Penn State email that it’s tied to?~

#3

Scratch that! Just found it.

#4

Thanks for flagging - looks like it’s a bug on our end that needs to be fixed. Will let our team know. However, easy workaround for this! If you want to reset your password, you can do so from the initial login page instead of after you log in. You can click Forgot password? on this view:

#5

Thanks for such a quick and speedy response. Will update you later when I try this out.